How to make a complaint
Unacceptable behaviour
All members of the public have the right to be heard, understood and respected. However, our staff also have the same rights so please refrain from:
- aggressive or abusive behaviour, for example swearing or threats
- unreasonable demands, unreasonable conditions make it harder for us to provide a good service
- unreasonable persistence, repeated similar requests disrupt our ability to work effectively
Find out more about what we consider to be unacceptable customer behaviour and how we will respond.
Online form
Complete our online complaint form.
Phone
Post or email
Download the form and email to complaints@gov.wales or post to:
Complaints Advice Team
Welsh Government
Cathays Park
Cardiff
CF10 3NQ
Next steps
When we receive your complaint we try to resolve it quickly. We will always try to resolve it within 10 working days.
If you are still not happy
If you are not happy with our final decision about your complaint, you can contact the Public Services Ombudsman for Wales.
For more information about our complaints process read our ‘How to make a complaint about Welsh Government’ guidance.