Frequently asked questions and what to do if you are not eligible for the NHS COVID Pass.
Contents
My vaccination status record is incorrect
If your vaccination status record is incorrect, please email vaccine.certification@swansea.gov.uk
My personal details are incorrect
Your COVID Pass will show your first forename and surname. This is in line with international standards for COVID certification.
Your personal details such as name, address and date of birth are linked with your GP record. If any details on your COVID Pass are incorrect you will need to ask your GP to update your records. Once they have been updated you should be able to download a COVID pass with the correct details.
I am having issues logging into the NHS system
For any issues using NHS Login to access your COVID Pass please visit the NHS login help centre.
Finding my NHS number
You can find your NHS number on your vaccination invitation letter and via Find your NHS number (gov.uk).
I have issues accessing my vaccination record because I am not registered with a GP
To get a COVID Pass you need to be registered with a GP. Please register with your local GP service.
You can find more information on how to access local GP services at: NHS 111 Wales Services Near You : GPs - Frequently Asked Questions (nhs.uk).
I cannot get vaccinated for medical reasons
Domestic: The service that gives proof of exemption from the domestic NHS COVID Pass in Wales is suspended. If this position changes, we will provide further information.
International: Medical exemptions aren't valid for travel abroad as no international agreements exist for them. The government of the country you're visiting decides the entry criteria. We recommend that you check your destination's entry criteria before arranging travel. Entry requirements can change fast so ensure you check them again before travelling.
I have had one or more of my vaccinations overseas or outside of Wales
We now have a scheme to integrate vaccinations administered overseas and in other UK nations for Welsh residents. Health boards are updating information from residents in their area who have received one or more vaccines outside of Wales. Initially, evidence will be restricted to the following vaccines approved for use in the UK:
- Oxford/AstraZeneca (Vaxzevria)
- Pfizer/BioNTech (Comirnaty)
- Moderna (Spikevax)
- Novavax (Nuvaxovid)
You will be required to
- be registered with a Welsh GP
- have an NHS Number
- provide information to validate your identity
- provide evidence of the vaccinations you have received
You should contact your local health board for further information:
| Health board | Contact |
|---|---|
| Cardiff and Vale | |
| Powys | Overseas vaccinations |
| Swansea Bay | SBU.CovidNHSPassVaccQueries@wales.nhs.uk |
| Hywel Dda | |
| Betsi Cadwaladr | |
| Aneurin Bevan | |
| Cwm Taf | CTM.WisSupport2@wales.nhs.uk |
Vaccine boosters
Autumn Boosters are now included in the NHS COVID Pass.
If you are travelling, more details on entry requirements can be found on the GOV.UK foreign travel advice pages and on the websites of your destination country.
If you have not completed your original vaccine course, please refer to the Welsh Government website for advice.
My COVID Pass has a short expiry date
If your NHS COVID Pass has a shorter expiry date (2 days), then you will need to verify your identity.
To do this, visit Get your NHS COVID Pass (nhs.uk) and you will be asked to verify your identity.
You will need to supply a photograph of your photo ID and a video of yourself.
NHS COVID Pass expiry dates
The NHS COVID pass will be valid for 180 days if you have already verified your identity. This will update automatically every time you log into the service.
I need proof of recovery from COVID-19
Positive PCR test are incorporated into your digital COVID Pass. If you had a positive PCR test result, you can use your COVID Pass to demonstrate that you have recovered from COVID.
If you have an NHS COVID Pass for travel based on a positive NHS PCR test, it will last for 180 days (6 months) after you took the test.
Positive lateral flow test results are not internationally recognised as evidence of recovery from COVID. They cannot be used for this purpose.
If your PCR tests results are not showing on your NHS COVID Pass, you should contact 119, who will investigate.
However, some results undertaken in NHS Wales Laboratories are not currently integrated. We are currently working with the UK Government to incorporate these results in the NHS COVID Pass. We will make an announcement when a resolution has been found and implemented.
Additional help with your vaccination record
If your vaccination record isn’t correct or you have queries regarding your digital or paper COVID Pass:
- email vaccine.certification@swansea.gov.uk
- call 0300 303 5667. (Rydym yn croesawu galwadau’n Gymraeg / We welcome calls in Welsh)