Ending homelessness outcome framework: workforce survey 2025

Responses to the closed questions indicated a generally positive view of working within the homelessness and housing support sector, particularly around feeling valued, supported, and fairly treated. While views on recognition and reward were more neutral, most participants felt confident in applying trauma-informed principles and supported in managing vicarious trauma.

When comparing quantitative differences between groups, admin/back-office staff and frontline workers in Housing associations and Local Authorities reported more neutral or negative experiences, especially around fairness, reward and reflective practice. In contrast, managers and senior leaders were generally more positive, though those in Local Authorities felt less pride to work in the sector and experienced less support for development activities.

Responses to the open-ended survey questions revealed several issues that were not evident in the answers to the closed questions. Participants spoke of experiencing high stress, low pay, and limited recognition. Many felt undervalued and unsupported, particularly in the third sector, which contributed to poor retention and burnout. Some described positive team dynamics and management support yet cited that the sector continued to face challenges around funding, career progression, and staff wellbeing.