Accessibility statement for GOV.WALES
This accessibility statement applies to the Welsh Government’s information on GOV.WALES.
Each service has its own accessibility page. It outlines how accessible the service is, how to report problems and how to request information in an alternative format. You can access these pages from the footer inside the individual service’s web pages.
Using this website
This website is run by the Welsh Government. We want as many people as possible to be able to use this website. For example, that means you should be able to:
- change colours, contrast levels and fonts
- zoom in up to 300% without the text spilling off the screen
- navigate most of the website using just a keyboard
- navigate most of the website using speech recognition software
- use most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
We’ve also made the website text as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability.
How accessible this website is
We know some parts of this website are not fully accessible:
- some pages and document attachments are not clearly written
- some tables do not have row headers
- some heading elements are not consistent
- some page titles are not unique
- some form labels are not unique
- some images do not have good alternative text
- some link text does not describe the purpose of the link
- many documents are in PDF format and are not accessible
Each service has its own accessibility page, with details of how accessible the service is, how to report problems and how to request information in an alternative format. You can access these pages from the footer inside the individual service’s web pages.
Request information in a different format
If you need information on this website in a different format like plain text, braille, BSL, large print, easy read or audio recording:
- email: email@example.com
- phone (UK): 0300 0604400
- phone (International): (+44) 1443 845500
We'll need you to tell us:
- the web address (URL) of the information you need
- the format you would like to receive
- which assistive technologies you use
We’ll review your request and get back to you in 15 working days.
Reporting accessibility issues with this website
We’re always looking to improve the accessibility of this website. If you find any problems that are not listed on this page or think we’re not meeting the requirements of the accessibility regulations, contact: firstname.lastname@example.org
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, please contact the Equality Advisory and Support Service (EASS).
Technical information about this website’s accessibility
The Welsh Government is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.
The following issues have been resolved where possible, however, a limited number of pages may still be affected.
Success criteria failed: WCAG 2.4.2 A success criterion (Page Titled).
Issue: Some page titles are not unique. They are not accurately describing the topic or purpose of the page.
Success criteria failed: WCAG 2.1 2.4.4 A success criterion (Link Purpose (In Context)).
Issue: Link text combined with programmatically determined link context does not identifies the purpose of the link.
PDFs and other documents
New documents we publish to access our services should be fully accessible.
However, we know that some of our older documents (published before 23 September 2018) are not accessible. For example, some of them:
- are not marked up in a way that allows screen reader users to understand them
- are not tagged up properly, for example they do not contain proper headings
- are not written in plain English
Some of these are historic documents and are not essential to providing our services. These types of documents are exempt from the regulations. We do not currently have any plans to make them accessible.
If you need to access information in one of these document types, please contact us and ask for an alternative format.
Preparation of this accessibility statement
This statement was prepared on 14 July 2020. It was last updated on 28 February 2023.
This website was last tested on 23 January 2023. The test was carried out internally.
We used SortSite Desktop to scan over 22,000 of our pages. The scan included a combination of core templates, commonly used templates and complex templates.
- our main website platform, available at https://gov.wales
- a selection of our campaign microsites, including:
In October 2022, the Government Digital Service conducted an audit of a representative sample of our pages, from which a number of common accessibility issues were identified and fixed.