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Email, telephone and postal address for the Welsh Government.

General queries

Customer help

Welsh Government
Cathays Park
CF10 3NQ

Telephone: 0300 0604400 (Monday to Friday, 8:30am to 5pm)

Rydym yn croesawu galwadau a gohebiaeth yn Gymraeg. Byddwch yn derbyn ymateb yn Gymraeg ac ni fydd gohebu yn Gymraeg yn arwain at oedi.  / We welcome calls and correspondence in Welsh. You will receive a response in Welsh and correspondence in Welsh will not result in a delay.

International enquiry number: (+44) 1443 845500

You can speak to us using a text relay or video relay service.

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

If you need to visit us in person and cannot find us from our address, call or email us for directions.

Unacceptable behaviour

All members of the public have the right to be heard, understood and respected. However, our staff also have the same rights so please refrain from:

  • aggressive or abusive behaviour, for example swearing or threats
  • unreasonable demands, unreasonable conditions make it harder for us to provide a good service
  • unreasonable persistence, repeated similar requests disrupt our ability to work effectively

Find out more about what we consider to be unacceptable customer behaviour and how we will respond.

Contacting ministers