Guidance for managing unauthorised encampments - Chapter 7: communication

Regardless of which path the local authority follows, it is important that all affected parties are kept informed. It is good practice for the SPOC/lead officer to communicate developments directly to occupiers and local residents/ businesses. Local authorities may find it helpful to send out written updates.

Local authorities must ensure that occupiers are able to read and understand any court documents served on them, or direct them to where they may receive help and support, such as a Gypsy and Traveller Liaison Officer, local Gypsy or Traveller advocacy groups, local Citizens Advice Bureau or Regional Equality Councils.

Main points of contact between Gypsy and Traveller communities and local services need to be made aware of any possession actions and potential impact this may have on their service users. It is recommended that Traveller Education Services, health visitors and any other relevant support groups are kept up-to-date on all developments so that they are able to support the affected occupiers as required.