RPW Online guidance for customers: how to use my farm customer details

Customer details

To access Customer Details, select the CRN Details tab from the green bar on your homepage. Customer Details will be shown as the first option on the drop-down menu. Once selected you will be taken to the Customer Details section where you will see three tabs:

1. General details  
2. Addresses
3. Business areas

General details 

This tab shows all details of the business, including Trading Title, Primary Contact Name, Main CPH, your Preferred Language. For claimant customers, it will display a Legal Status and the date the business was formed. If applicable a Charity Registration Number and Company Registration Number will display.

These details should be kept up to date. You can amend this information (providing that you have the correct permissions) by selecting the ‘Update this information’ tab, shown next to the General Details heading. When you select this tab, you are directed to the ‘Updating General Details’ page. Here you can amend details for the categories listed above. You will not be able to amend the greyed-out boxes, these are the Main CPH Number, Date Business Formed and Current Objective 1 Status boxes.

Once you have made your amendments, you can select the blue ‘Save Changes’ button and your details will be instantly updated. If you want to proceed without saving the changes or to return to the Customer Details page select cancel.

Addresses

You have the option to update each address individually (providing that you have the correct permissions), by selecting the ‘Update this information’ tab, shown underneath the individual address heading.

• Correspondence address

This is where all physical correspondence will be sent to

• Premises address

This is the address where any business activity is undertaken

• Trading address

This is the address the business operates from

Once you have selected to ‘Update this information’ you will be directed to the Updating Correspondence/ Premises/ Trading Address page. 

The Trading Title box is greyed out and cannot be amended. The Postcode and Address box are marked with an asterix and are mandatory fields. You can also add you telephone numbers here if you so wish. 

Please Note: Numbers entered here will not be used for RPW Online notification purposes. Please go to your Online Preferences, under the 'CRN Details' tab, to supply notification information.

Once you have made your amendments you can select the blue ‘Save Changes’ button and your details will be instantly updated. If you want to proceed without saving the changes or to return to the Customer Details page select cancel.

Business areas

Under the Business Areas Tab there are two sections shown, Business Areas and Agricultural Sectors. To amend these details,  select ‘Update this information’ in the relevant section.

Business areas

This will automatically be populated with ‘Agricultural and Farm Woodland’, if you are a customer of Rural Payments Wales and have received payments.

You can add/remove categories by ticking the option box, you should select all categories relevant to your business, these are:

• agriculture and farm woodland
• flood management
• forestry
• marine/ aquaculture
• rural development

Agricultural sectors 

This section is optional. It requests data on the areas you have in your business that are run as a commercial enterprise.  The options available are :

• dairy
• beef
• sheep
• pigs 
• poultry
• arable
• horticulture
• goats
• woodland/agroforestry
• grassland/forage only (no animals)
• woodland (commercial)
• beekeeping (apiculture)
• camelids
• deer

Or, if the option you require is not available select ‘Other’.

Then select ‘Save Changes’ to update your information.

The Business area section is compulsory and you must select at least one option.

The Agricultural sector section is optional and the data is being collected for Sustainable Farming Scheme purposes only. 

Definitions of Business Areas and Agricultural Sectors are available on our website.