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How to raise a complaint or concern about your NHS care or treatment.
How to raise a complaint or concern about your NHS care or treatment (audio version).
How to raise a complaint or concern about your NHS care or treatment (BSL version).
Guidance for staff on dealing with concerns about the NHS.
Alternative formats of our guidance on raising a complaint or concern about the NHS in Wales.
An assessment of how the 2025 changes to the NHS Wales process for concerns, complaints and redress will affect children’s rights.
Alternative language versions of guidance on raising a complaint or concern about the NHS in Wales.
Informs health boards and trusts of guidance for patients who want to raise concerns about the NHS.
How the 2025 changes to NHS Wales' process for concerns, complaints and redress will affect equalities and human rights.
Our complaints policy and what it means for you.
Guidance for Welsh public body staff about managing concerns and complaints against the Chair.
We want your views on the way concerns and complaints about NHS care are raised, investigated, and responded to.
An overview of changes to the NHS Wales process for handling concerns, complaints and redress.
Information about providing feedback or making a complaint to Planning and Environment Decisions Wales.
An overview of the expected effects from changes to the NHS Wales process for handling concerns, complaints and redress.
We want your views on the way concerns and complaints about NHS care are raised, investigated, and responded to.
What we are doing to strengthen and improve human rights in Wales.
Explains how the Welsh Government promotes children's rights and how the principles of the United Nations Convention on the Rights of the Child (UNCRC) are used in policy development.
How to make a complaint about the Nest home energy support scheme and the response process.
Eluned Morgan, Minister for Health and Social Services