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When and how to contact the Minister for Health and Social Services.

The minister will deal with emails and letters based on their responsibilities.

The Minister for Health and Social Services cannot intervene in individual cases or complaints about NHS services.

If you wish to raise issues from multiple portfolios, please only write to one minister. You will receive a single response from the Welsh Government covering all of your concerns.

You will not receive additional or faster responses by contacting more than one minister. Your correspondence will be combined and answered once.

We will respond via email wherever possible (even if you have written to us in hard copy). You may wish to send us your correspondence by email only.

Please also check your junk mail or spam filters for replies – you may wish to add the @gov.wales domain to your safe domain lists to ensure that you receive our email responses.

We aim to reply within 17 working days. However due to the increased volume of correspondence currently being received, we may take longer.

We are unable to answer correspondence on non-devolved matters. These remain the responsibility of the UK government. Find contact details for the relevant departments.

Making a complaint or raising a concern about an NHS Wales service

The Minister for Health and Social Services cannot intervene in individual cases or complaints about NHS services.

If you wish to make a complaint or raise a concern about an NHS service, you should contact the health board or trust that provides the service.

The process for raising concerns or complaints in NHS Wales is called Putting Things Right.

Get information about hospital waiting times

The Minister for Health and Social Services cannot intervene in individual cases about hospital waiting times.

You can get information about hospital waiting times on 111.wales.nhs.uk. The data should only be used as a guide and cannot tell you where you are on the waiting list.

The information is provided to help you find out how long people in your local health board are waiting for NHS services.

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How to write to the Minister for Health and Social Services

If after reading this information, you still need to write to the Minister for Health and Social Services, you can do so by post or by e-mail.

Post

You can write to the minister at the address below. Do not send hard copies of emails.

Letters received through the post will be answered, but may take longer for us to respond to. We will answer by email where possible, so you may wish to email us instead.

Minister for Health and Social Services

Welsh Government
5th Floor
Tŷ Hywel
Cardiff Bay
CF99 1NA

Rydym yn croesawu gohebiaeth yn Gymraeg / We welcome correspondence in Welsh.