Writing to the Minister for Health and Social Services

The minister will deal with emails and letters based on their responsibilities.

The Minister for Health and Social Services cannot intervene in individual cases or complaints about NHS services.

If you wish to raise issues from multiple portfolios, please only write to one minister. You will receive a single response from the Welsh Government covering all of your concerns.

You will not receive additional or faster responses by contacting more than one minister. Your correspondence will be combined and answered once.

We will respond via email wherever possible (even if you have written to us in hard copy). You may wish to send us your correspondence by email only.

Please also check your junk mail or spam filters for replies – you may wish to add the @gov.wales domain to your safe domain lists to ensure that you receive our email responses.

We aim to reply within 17 working days. However due to the increased volume of correspondence currently being received, we may take longer.

We are unable to answer correspondence on non-devolved matters. These remain the responsibility of the UK government. Find contact details for the relevant departments.

Making a complaint or raising a concern about an NHS Wales service

The Minister for Health and Social Services cannot intervene in individual cases or complaints about NHS services.

If you wish to make a complaint or raise a concern about an NHS service, you should contact the health board or trust that provides the service.

• contact your local health board
• complain about ambulance waiting times
• complain about NHS or GP services

The process for raising concerns or complaints in NHS Wales is called Putting Things Right.

Get information about hospital waiting times

The Minister for Health and Social Services cannot intervene in individual cases about hospital waiting times.

You can get information about hospital waiting times on 111.wales.nhs.uk. The data should only be used as a guide and cannot tell you where you are on the waiting list.

The information is provided to help you find out how long people in your local health board are waiting for NHS services.

Get help online

It may be faster to get help online:

Health

• Get help and advice from NHS 111 Wales
• Find out how to access NHS mental health services and where to get urgent help (on nhs.uk)
• Find out how to get the right NHS care in the right place (Help us help you)  
• Find out more about vaccination and immunisation

COVID-19

• COVID-19 information
• Help with getting your NHS COVID Pass

Support

• Get help with healthcare costs

Policy and guidance

• Find out how we will reduce NHS waiting lists
• Find out how we will improve access to urgent and emergency care
• All health and social care policy, guidance and services on GOV.WALES

Receive the latest information

If you want to receive the latest health and social services information from us, sign up to receive our newsletter.

How to write to the Minister for Health and Social Services

If after reading this information, you still need to write to the Minister for Health and Social Services, you can do so by post or by e-mail.

Post

You can write to the minister at the address below. Do not send hard copies of emails.

Letters received through the post will be answered, but may take longer for us to respond to. We will answer by email where possible, so you may wish to email us instead.