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Health Minister, Eluned Morgan, has welcomed the roll-out of the 111 health advice service to North Wales.

First published:
22 June 2021
Last updated:

From today (Tuesday, 22 June) people in North Wales will be able to dial 111 to get non-urgent medical advice and access to their out of hours service.

111 is a free treatment and advice service, managed by a team of professionals, who will quickly help users get the right treatment at the right time and in the right place. The service is available 24 hours a day, seven days a week. Advice is also available online at

The service has now been rolled out to all health board areas of Wales, except Cardiff and Vale, which is expected to come online later this financial year.

Residents of Cardiff and the Vale of Glamorgan can currently get advice over the phone, by calling the ‘CAV 24/7’ for urgent care line on 0300 10 20 247 or NHS Direct Wales on 0845 46 47 for general healthcare advice.

Eluned Morgan said: 

I am delighted the free 111 number will now be available across North Wales and the whole of Wales will be covered by April 2022.

The 111 service will support people to receive the most appropriate services for their needs, and reduce the pressure on our 999 service. When the NHS is experiencing high demand the service is particularly useful in ensuring people are directed to the most appropriate services.

Supported by the 111 website, this easy to remember free phone service will make it easier for anyone to access the support they need.