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Use this online form if you’ve paid money to us in error to arrange for it to be returned to you.

Before you start

You cannot save a partly completed form so make sure you have the following information first.

Information you need

To complete this online form, you’ll need:

  • your details
  • your reason for the payment error
  • date and details of the original payment made
  • bank details of the person to receive the refund

How we use your information

See our privacy policy for how we use the information you provide.


If you need help or would like this form in a different format, contact us.