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How to make a complaint

Online form

Complete our online complaint form.


03000 251378


You can send your complaint by e-mail to us at

Next steps

When we receive your complaint we try to resolve it quickly. We will always try to resolve it within 10 working days.

Unfortunately due to the coronavirus pandemic we may take longer to respond than normal. We are sorry for any inconvenience but will reply as soon as possible.

If you are still not happy

If you are not happy with our final decision about your complaint, you can contact the Public Services Ombudsman for Wales.

For more information about our complaints process read our ‘How to make a complaint about Welsh Government’ guidance.