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People who believe their care should have been funded by the NHS are being encouraged by the Welsh Government to register their intent to make a claim.

First published:
2 October 2017
Last updated:

This was published under the 2016 to 2021 administration of the Welsh Government

Continuing NHS Healthcare is a package of care provided free-of-charge by the NHS for people with complex and primarily health-based needs. This can be provided in a care home or an individual’s own home.

People who think they, or someone they care for, may have been eligible for Continuing NHS Healthcare but paid for all, or part, of their care can submit a claim.

Potential claimants have until October 31st 2017 to register their intent to make a claim for continuing healthcare costs which were incurred between 1 October 2015 and 31 October 2016.

The NHS will provide advice to claimants and will complete all of the work required to review their case free of charge. This is not a legal process and there is no requirement for people to appoint a solicitor. However, if a solicitor is used, these costs cannot be reimbursed. 

All claims will be reviewed within six months of the NHS having all the information that it needs. 

Social Services Minister, Rebecca Evans, said:

“Disabled people or those with an illness will sometimes need long-term care to help them, and their families, manage. Some will have paid for that care themselves, when it should have been provided free by the NHS. 

“If people, or their families, believe they met the criteria for Continuing NHS Healthcare, but they paid for their care themselves, I encourage them to come forward to make a claim.