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The Welsh Government’s ambition to deliver a Digital Wales moves closer as Finance Minister, Rebecca Evans announces testing for a new digital public services Centre will begin.

First published:
25 February 2020
Last updated:

This was published under the 2016 to 2021 administration of the Welsh Government

The proposed new centre will help to transform digital services across the Welsh public sector, developing a user-friendly standardised system fit for the 21st century.

Over the next 6 to 9 months an independent body will work with staff from across the public and private sector to explore practical solutions to some of the challenges identified during the first phase of the project. This will involve:

Delivering a digital skills academy – based in Ebbw Vale, the skills academy will test a digital leadership programme aimed at senior leaders from across the devolved Welsh public sector. The team will work closely with local training partners to identify the level of digital skills training needed in Wales. The academy will also deliver digital skills training to public service staff across Wales.

Delivering an eight week test phase on a selected public service – to demonstrate how we can design and deliver user-friendly services. This phase will be led by a small team of digital experts and provides an opportunity to test real user problems, understand why they exist and develop possible solutions.

Creating a knowledge sharing hub – that will be used to share user stories (both positive and not so positive), digital strategies and plans, common standards and support organisations to carry out effective user research.

Rebecca Evans said:

“Digital transformation provides us with new and exciting opportunities to deliver public services in the ways that people want and expect and to shape communities in Wales for the better – but we need to work together.

“I am pleased that working alongside my Cabinet colleagues we now have the opportunity to test joined-up, user-designed processes and services across our public services.”