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This report covers satisfaction with ambulance response time, the service received, and trust in the crew’s professional skills.

Main points

  • 14% of people had contacted the emergency ambulance service in the past 12 months, and 87% were satisfied with the service they received from the emergency ambulance service.
  • 80% of people for whom an emergency ambulance was called went to hospital straight away, 6% went later that day or another day, and 15% of people did not go to hospital.


Emergency ambulance service (National Survey for Wales), April 2016 to March 2017 , file type: PDF, file size: 730 KB

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Siobhan Evans

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