Skip to main content

The aim of the Customer Engagement (CE) project was to provide a business support customer service for all businesses in Wales and a business advisory service to small, local businesses in Wales.

The aim of the New Business Start Up Support (NBSS) project was to provide new business start-up support to individuals who were considering establishing a new business in Wales or had established a business in the past 12 months. The Business Wales Service is part funded by European Structural Funds.

The evaluation aims to evaluate the net impact of the CE and NBSS projects, in particular against the key performance indicators as well as including some exploratory work to try to compare new start enterprises across parts of the supported areas of Wales with non-treated areas displaying similar socio-economic characteristics.


Evaluation of the customer engagement and new business start up support projects , file type: PDF, file size: 2 MB

2 MB
If you need a more accessible version of this document please email Please tell us the format you need. If you use assistive technology please tell us what this is.


Keri Nicholls

Telephone: 0300 062 8354

Rydym yn croesawu galwadau yn Gymraeg / We welcome calls in Welsh.


Telephone: 0300 025 8099

Rydym yn croesawu galwadau yn Gymraeg / We welcome calls in Welsh.