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2. Eligibility

If you do not think that you are eligible or are not sure, you can still call 0808 808 2244 or request a callback. We can help with other grants, energy tariffs and check whether you are entitled to any benefits.

You could be eligible for free home energy efficiency improvements if you meet all 3 conditions below:

  • you own or privately rent your home (not local authority or housing association) 
  • you receive a means tested benefit or you live in a low-income household
  • your home has an EPC rating of 54 (E) or less; or an EPC rating of 68 (D) or less where you or a household member have an eligible health condition

You own or privately rent your home

If you own your home, you will need to provide one of the following as evidence.

  • mortgage statement
  • buildings insurance policy
  • property deeds

If you privately rent your home, you will need to provide your landlords details so that we can request permission for any work.

Local authority or housing association tenants are not eligible. Contact your local authority or housing association to discuss energy efficiency in your home.

You receive a means tested benefit or you live in a low-income household

Means tested benefit

The means tested benefits that qualify are:

  • Child Tax Credit and individual income below £18,660 a year
  • Council Tax Reduction related to income
  • Housing Benefit
  • Income-based Jobseeker’s Allowance
  • Income-related Employment and Support Allowance
  • Income Support
  • Pension Credit
  • Universal Credit
  • Working Tax Credit and individual income below £18,660 a year

You will need to provide evidence that you receive a means tested benefit such as a benefit award letter or Council Tax statement.

Low-income household

A household with an income lower than 60% of the median UK average is classed as lower income for this scheme. We will not count any disability related payments or benefits as income.

Your threshold will depend on the age and number of people in your household. Examples are provided in tables 1 to 3. These are based on total household income after mortgage or rental payments.

Table 1: income thresholds for an adult couple with or without children

Household typeWeekly Monthly Annual
Couple with no children£373£1,615£19,383
Couple with one child under 14£447

£1,938

 

£23,259
Couple with one child 14 years or over£496£2,148£25,779
Couple with two children under 14 years£522£2,261£27,136
Couple with two children 14 years or over£619£2,681£32,176

Table 2: income thresholds for single adult with or without children

Household typeWeekly MonthlyAnnual
Single adult householder with no children£250£1,082£12,987
One adult with one child under 14£324£1,405£16,863
One adult with one child 14 years or over£373£1,615£19,383
One adult with two children under 14 years £399£1,728£20,740
One adult with two children 14 years or over£496£2,148£25,779

Table 3: income thresholds for adults receiving the state pension

Household typeWeekly Monthly Annual
Single pensioner£250£1,082£12,987
Pensioner couple£373£1,615£19,383

If your household is not described in these tables, please give our advisors a call on 0808 808 2244 (Monday to Friday from 9am to 6pm).

EPC rating and health conditions

Your home must have an EPC rating of 54 (E) or less, unless you or a household member have an eligible chronic health condition. 

When you or a household member have an eligible chronic health condition your home must have an EPC rating of 68 (D) or less. Eligible chronic health conditions include:

  • respiratory disease (respiratory infections, broncho-constriction in asthma, and chronic obstructive pulmonary disease)
  • circulatory disease (including cardio-vascular disease, strokes and heart attacks)
  • mental health (including depression, anxiety, psychosis and bipolar disorders)
  • dementia
  • intellectual and development disorders 

You must provide evidence of your health condition such as:

  • a prescription
  • medication package
  • treatment plan
  • GP or hospital appointment or referral letter

Check your EPC rating on GOV.UK or contact us and we’ll help you. When you provide your address, we will check to confirm you are eligible.