In this guide
2. Eligibility
If you do not think that you are eligible or are not sure, you can still call 0808 808 2244 or request a callback. We can help with other grants, energy tariffs and check whether you are entitled to any benefits.
Summary
You must own or privately rent your home (not local authority or housing association).
You must either receive a means tested benefit or live in a low-income household.
Your home must have an energy performance certificate (EPC) rating:
- 54 (E) or less
- 68 (D) or less and someone in your household has an eligible health condition
If your home has an EPC rating of 68 (D) or less but no-one in your household has an eligible condition, your details will be placed on a reserve list.
Own or privately rent your home
If you own your home, you will need to provide one of the following as evidence.
- mortgage statement
- buildings insurance policy
- property deeds
If you privately rent your home, you will need to provide your landlords details so that we can request permission for any work.
Means tested benefits
The means tested benefits that qualify are:
- Child Tax Credit and individual income below £18,660 a year
- Council Tax Reduction related to income
- Housing Benefit
- Income-based Jobseeker’s Allowance
- Income-related Employment and Support Allowance
- Income Support
- Pension Credit
- Universal Credit
- Working Tax Credit and individual income below £18,660 a year
You will need to provide evidence that you receive a means tested benefit such as a benefit award letter or Council Tax statement.
Low-income thresholds
Your threshold will depend on the age and number of people in your household. Examples are provided in tables 1 to 3. These are based on total household income after mortgage or rental payments. We will not count any disability related payments or benefits as income.
Table 1: income thresholds for an adult couple
| Household type | Weekly | Monthly | Annual |
|---|---|---|---|
| Couple with no children | £404 | £1,751 | £21,015 |
| Couple with one child under 14 | £485 | £2,102
| £25,218 |
| Couple with one child 14 years or over | £538 | £2,329 | £27,950 |
| Couple with two children under 14 years | £566 | £2,452 | £29,421 |
| Couple with two children 14 years or over | £671 | £2,907 | £34,885 |
Table 2: income thresholds for single adult
| Household type | Weekly | Monthly | Annual |
|---|---|---|---|
| Single adult householder with no children | £271 | £1,173 | £14,080 |
| One adult with one child under 14 | £352 | £1,524 | £18,283 |
| One adult with one child 14 years or over | £404 | £1,751 | £21,015 |
| One adult with two children under 14 years | £432 | £1,874 | £22,486 |
| One adult with two children 14 years or over | £538 | £2,329 | £27,950 |
Table 3: income thresholds for adults receiving the state pension
| Household type | Weekly | Monthly | Annual |
|---|---|---|---|
| Single pensioner | £271 | £1,173 | £14,080 |
| Pensioner couple | £404 | £1,751 | £21,015 |
If your household is not described in these tables, please give our advisors a call on 0808 808 2244 (Monday to Friday from 9am to 6pm).
EPC rating and health conditions
Your home must have an energy performance certificate rating of 54 (E) or less, unless someone in your household has an eligible chronic health condition.
When there is an eligible health condition, your home must have an EPC rating of 68 (D) or less. If there is no eligible condition, you will be placed on a reserve list.
Eligible conditions include:
- respiratory disease (respiratory infections, broncho-constriction in asthma, and chronic obstructive pulmonary disease)
- circulatory disease (including cardio-vascular disease, strokes and heart attacks)
- mental health (including depression, anxiety, psychosis and bipolar disorders)
- dementia
- intellectual and development disorders
You must provide evidence of your health condition such as:
- a prescription
- medication package
- treatment plan
- GP or hospital appointment or referral letter
Check your EPC rating on GOV.UK or contact us and we’ll help you.