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In this guide

2. Eligibility

You could be eligible for free home energy efficiency improvements if you meet all 3 conditions below:

  • you own or privately rent your home (not local authority or housing association) 
  • you receive a means tested benefit or you live in a low-income household
  • your home has an asset rating of 54 (EPC E) or less; or an asset rating of 68 (EPC D) or less where you or a household member have a chronic respiratory, circulatory or mental health condition

Check your EPC rating on GOV.UK or contact us we’ll help you. 

Means tested benefits

The means tested benefits that qualify are:

  • Child Tax Credit (income below £18,660 a year)
  • Council Tax Reduction (exemption and discount do not qualify on their own)
  • Housing Benefit
  • Income-based Jobseeker’s Allowance
  • Income-related Employment and Support Allowance
  • Income Support
  • Pension Credit
  • Universal Credit
  • Working Tax Credit (income below £18,660 a year)

Lower income households

A household with an income lower than 60% of the median average is classed as lower income for this scheme. We will not count any disability related payments or benefits as income.

Your threshold will depend on the age and number of people in your household. Examples are provided in tables 1 to 3.

Table 1: income thresholds for an adult couple with or without children

Household typeWeekly Monthly Annual
Couple with no children£373£1,615£19,383
Couple with one child under 14£447



Couple with one child 14 years or over£496£2,148£25,779
Couple with two children under 14 years£522£2,261£27,136
Couple with two children 14 years or over£619£2,681£32,176

Table 2: income thresholds for single adult with or without children

Household typeWeekly MonthlyAnnual
Single adult householder with no children£250£1,082£12,987
One adult with one child under 14£324£1,405£16,863
One adult with one child 14 years or over£373£1,615£19,383
One adult with two children under 14 years £399£1,728£20,740
One adult with two children 14 years or over£496£2,148£25,779

Table 3: income thresholds for adults receiving the state pension

Household typeWeekly Monthly Annual
Single pensioner£250£1,082£12,987
Pensioner couple£373£1,615£19,383

If your household is not described in these tables, please give our advisors a call on 0808 808 2244 (Monday to Friday from 9am to 6pm).

Health eligibility criteria

If you live in a home of EPC D a member of the household must be living with a chronic health condition including: 

  • respiratory disease (respiratory infections, broncho-constriction in asthma, and chronic obstructive pulmonary disease)
  • circulatory disease (including cardio-vascular disease, strokes and heart attacks)
  • mental health (including depression, anxiety, psychosis and bipolar disorders, dementia, intellectual and development disorders)