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This is statutory guidance for how NHS bodies and local authorities may deal with a representation made to them by Llais.

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First published:
30 March 2023
Last updated:


Statutory guidance on representations made by the Citizen Voice Body , file type: PDF, file size: 225 KB

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It notes how this can take place proportionately, while reflecting the variety of representations. It encourages an outcome-focussed approach. Also, it recognises the need to create flexible, operational processes. This is because representations could be about any part of providing health or social services.

To enable NHS bodies and local authorities to do their duty to regard these representations, they should:

  • have a clear system for dealing with representations, which is proportionate to the issues
  • keep Llais aware of progress in dealing with representations
  • ensure that Llais learns of the outcome of its representations