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A summary of the new law to improve quality and public engagement in health and social care.

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On 1 June 2020, The Health and Social Care (Quality and Engagement) (Wales) Act 2020 became law.

The act came into force on 1st April 2023, and work continues on its implementation.

 The act aims to:

  • strengthen the existing Duty of Quality on NHS bodies extending this to the Welsh ministers in relation to their health service functions
  • establish an organisational Duty of Candour on providers of NHS services, requiring them to be open and honest with patients and service users when they come to harm during their care
  • strengthen the voice of citizens, by replacing Community Health Councils with a new all-Wales Citizen Voice Body (known as Llais) that will represent the interests of people across health and social care
  • enable the appointment of Vice Chairs for NHS Trusts, bringing them into line with health boards

For more information, contact: