Guidance for local authorities on how to establish and run arrival hubs.
Contents
Overarching concept
A network of Arrival Hubs and initial accommodation have been established in Wales to support the arrival of people from Ukraine under the Super Sponsor Scheme. They must also support people travelling to private sponsors and families.
Arrival Hubs will support the flow of people coming to initial accommodation in Wales. People may arrive in Wales and want to travel to other locations in Scotland, Northern Ireland and England. Arrival Hubs should liaise with their equivalents in other Nations to support people travelling there.
The main role of Arrival Hubs is to support the acute health and welfare needs of travellers and to facilitate their onward travel plans. Arrival Hubs should be highly visible, staffed during busy periods with an on‑call night service. The functions of Arrival Hubs should include:
- the provision of an area for private conversations, rest, refreshments
- access to power, toilets and baby changing facilities
- provision of emergency overnight accommodation
- access to communications (phones/WiFi)
- distribution of SIM cards
- access to interpreter services
- support for acute health & welfare needs
- signposting people to immigration advice
- links with local travel operators for support on onward travel
Local authorities are best placed to lead on establishing and managing Arrival Hubs in their areas. They will have support from delivery partners including the Welsh Government, Local Resilience Forums, transport providers and volunteer organisations.
Local authorities have established Arrival Hubs at the following key transport points:
|
Local authority |
Transport point |
|---|---|
|
Anglesey County Council |
Holyhead Port |
|
Pembrokeshire County Council |
Fishguard Port |
|
Pembroke Dock |
|
|
Vale of Glamorgan County Council |
Cardiff Airport |
|
Cardiff County Council |
Cardiff Central Railway Station |
|
Wrexham County Council |
Wrexham General Railway Station |
Other transport points across the UK should help people who want to come to Wales by signposting them to information. Arrival Hubs should support the movement of vulnerable people if they be unable to travel unaided.
Contact details
The Contact Centre operates a helpline and tracking service from 09:00 to 17:00, Monday to Friday.
Inside the UK: 0808 175 1508
Outside the UK: +44(0) 20 4542 5671
The helpline includes access to translator services.
Contact details for Contact Centre and Arrival Hubs in Wales:
|
Role |
|
Telephone |
|---|---|---|
|
Contact centre and helpline |
UK telephone: 0808 175 1508 Outside UK: +44(0) 20 4542 5671 Open 09:00 to 17:00 hrs. |
|
|
Arrival hub: Wrexham General Railways Station |
|
Working hours: 01978 315437 Out of hours: 07825043503 |
|
Working hours: 07717881459 Out of hours: 07540668547 |
||
|
Arrival hub: Cardiff Airport |
Emergency accommodation Ty Iolo hostel email: tyiolo@valeofglamorgan.gov.uk |
Out of hours: 01446 774 634 |
|
During office hours Contact Centre accessed via: contactonevale@valeofglamorgan.gov.uk |
Working hours: 01446 700 111 |
|
|
Lead officer: Kate Hollinshead: khollinshead@valeofglamorgan.gov.uk |
Working hours: 01446 709 774 |
|
|
Arrival Hub: Pembroke Dock Arrival Hub: Fishguard Port |
Arrival Hub Duty Team: imc@pembrokeshire.gov.uk |
Working hours: 01437 775 400 |
|
Community support for refugees and sponsors: ukrainecommunityresponse@pembrokeshire.gov.uk |
Office hours: 01437 776 301 |
|
|
Contact Centre |
Working hours: 01437 764551 Out of hours: 03456 015 522 |
|
|
Arrival Hub: Cardiff Central |
Ukrainian arrivals lead: 07894 327112 |
|
|
Arrival Hub: Holyhead Port |
Elliw Llyr Service Manager Housing, Strategy, Commissioning and Policy |
Working hours: 01248 752137 |
|
Yasmin K Jones Refugee Resettlement Programmes Coordinator: cymorthwcrain@ynysmon.llyw.cymru |
Out of hours: 01248 353551 |