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This report looks at personal use of the internet, engagement with digital skills; and public service websites from April 2019 to March 2020.

77% of internet users have visited at least one public service website in the past 12 months.

People who visit public sector websites are more likely to have one or a combination of the following characteristics:

  • being aged 16 to 49
  • being educated to degree level or above
  • using the internet at least several times a day
  • being female
  • being employed
  • being white (Welsh, English, British etc.)


Richard Murphy

Telephone: 0300 025 6443

Rydym yn croesawu galwadau a gohebiaeth yn Gymraeg / We welcome calls and correspondence in Welsh.


Telephone: 0300 025 8099

Rydym yn croesawu galwadau yn Gymraeg / We welcome calls in Welsh.