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Guidance on how the NHS will deal with you if you encounter harm in your treatment.

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First published:
9 March 2023
Last updated:


The NHS Duty of Candour , file type: PDF, file size: 1016 KB

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From April 2023 The duty of candour is a legal requirement for all NHS organisations in Wales. It requires them to be open and transparent with service users when they experience harm whilst receiving health care. They will be required to:

  • talk to service users about incidents that have caused harm
  • apologise and support them through the process of investigating the incident
  • learn and improve from these incidents
  • find ways to stop similar incidents from happening again

This duty builds on the Putting Things Right that has been in place since 2011.

As a service user you do not need to do anything for the duty of candour.  

Final guidance and information about the Duty of Candour will be available in April 2023.