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Feedback from the 2016 NHS survey shows the commitment of staff working in NHS Wales.

First published:
8 December 2016
Last updated:

This was published under the 2016 to 2021 administration of the Welsh Government

Results show:

  • 90% of respondents said they are happy to go the extra mile at work
  • 88% of staff feel that their role makes a difference to patients
  • 78% are satisfied with the care they provide
  • 71% are satisfied with their job – an increase from 65% in 2013
Health Secretary Vaughan Gething said:

“I am very proud of our dedicated staff. These responses really show their commitment to their job and the difference they are making to patients in NHS Wales.  
“NHS staff work extremely hard and these results show that they also take a great deal of satisfaction from the work that they do.  NHS Wales is a great place to work and I hope that people considering a career in healthcare will come and join us.”

The results of the 2016 survey are positive overall and show significant improvements on most questions since the last national staff survey in 2013.

There has also been an improvement in Welsh language communications since 2013. 48% of staff now say that they are able to provide services in Welsh, an increase of 7%. 

Andrew Goodall, Chief Executive of NHS Wales said:
“I want to thank our valued staff for their honest feedback. The survey was designed to ‘tell it how it is’ so we can work to improve – we know there is still more to do.  I am committed to working in partnership with employers and staff representatives from across the NHS to make sure we take effective action to tackle those areas.“We want the NHS in Wales to be an excellent place to work and we will do all we can to achieve this.”