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Explains how you can order a fibre broadband service.

First published:
13 September 2021
Last updated:


The vast majority of homes and businesses across Wales have access to good quality digital connectivity. We have invested significant public funding to help achieve this through our roll-outs of fibre broadband technology.

If your property has access to a fibre broadband service, you will need to upgrade to benefit from faster speeds. You can do this by placing an order with a broadband provider.

There are two main technologies used to deliver fibre broadband. These are:

  • Fibre to the cabinet (FTTC), also referred to as superfast broadband. Generally FTTC can provide speeds of up to 80 Mbps depending on the broadband provider and location of the property.
  • Fibre to the premises (FTTP), also referred to as ultrafast or full fibre broadband. FTTP is capable of providing speeds of up to 1000Mbps, known as ‘gigabit capable’ technology.

Use Openreach’s address checker to find out if you already have access to a fast broadband service. There are other suppliers that have broadband networks in Wales. Check directly with broadband providers or through price comparison websites.

Ordering fibre to the cabinet (FTTC) broadband

To order a superfast broadband service contact a broadband provider to place an order.

You can contact broadband providers directly. If you prefer you can use a price comparison website to compare different packages.

Ordering fibre to the premises (FTTP) broadband

If your property has access to FTTP technology you can enjoy some of the fastest broadband speeds in the UK.

To benefit from this type of connection you will need to use a broadband provider that offers this type of service.  Not all service providers currently offer an FTTP service and your current provider might not inform you that it is available.

When you contact a new service provider you may be told that fibre broadband is not available, this may also happen if you use a price comparison website where FTTP suppliers aren’t listed. This is the choice of the service provider or price comparison website.

To order an FTTP service, you must contact a supplier directly. Openreach has a list of FTTP providers. Some suppliers listed may not offer an FTTP service in all geographic areas. We recommend that you contact a number of providers to compare cost and availability.