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Information on access to stations, train incidents, railway fatalities and crime for April 2016 to March 2017.

Passenger journeys

  • The number of rail passenger journeys in Wales increased in 2016-17, reaching its highest levels since 1995-96.
  • There were 30.45 million rail passenger journeys which either started or ended in Wales in 2016-17, an increase of 0.5% when compared to the previous year. Over two-thirds (70%) of these journeys were within Wales.
  • Rail passenger journeys within Wales increased to 21.2 million journeys in 2016-17, a 2.5% increase on 2015-16.
  • These figures are driven by increases in South East Wales, South West Wales and Mid Wales over the period. In 2016-17, South East Wales accounted for 81.5%, South West Wales for 10.7%, North Wales for 6.7%, and Mid Wales for 1.0% of all journeys.


  • In 2016 there was 1 railway fatality (excluding suicides).
  • This has remained unchanged from 2015. There was 4 reported in 2012, 1 in 2013 and 2 in 2014.


  • In 2016-17, recorded notifiable offences decreased by 2.3%.
  • There were 1,187 notifiable offences reported on Welsh railways in 2016-17, down 28 from the previous year.

Passenger satisfaction

  • Overall passenger satisfaction with their journey on Arriva Trains Wales for the most part has decreased from spring 2013 to autumn 2017.
  • The average for all GB regional operators during the same period showed very little fluctuation ranging from 83% to 97%.


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Ryan Pike

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