RPW Online guidance for customers: how to use applications and claims

This document will provide instruction on how to use the ‘Forms’ function in RPW Online. We produce this guide in Welsh and English as required under the Welsh Government Welsh Language Scheme.

On your home page select  ‘Forms’ from the navigation bar. On this page you can choose to view the status of all your applications and claims. They are categorised into groups dependent on their status in RPW Online. Navigate between the following options’ Not Submitted’, ‘Being Processed’ or ‘Completed’ and you will be able to view the status of all your applications and claims. 

You  have the option of selecting specific applications and claims for individual schemes. Using the drop-down box select the option required, then action your search by clicking on the  blue ‘Select’ button.  Select the ‘Reset’ button to undo your search.

Your schemes will be displayed in boxed areas. 

The ‘Not submitted’ tab will list the scheme name for the application/claim form, it will show it has been started online, the yellow banner will display a status of draft.

The ‘Being Processed’ tab shows all the information of the ‘Not submitted’ tab with the addition of the date and time of receipt of the form. The yellow strip will indicate the status of the  application/claim form for example if it is ready for payment or in progress. The date and time in the third row shows when the application/claim was last updated.

The ‘Completed’ tab  will contain all the information of the ‘Being Processed’ tab but a green strip will be displayed here, to indicate  the  status of the application/claim, which will show as complete or paid.

On the Forms page you also have the ‘Start a Form’ menu to the right-hand side of the screen, it is the same as the ‘Start a Form’ section halfway down your home page. 

All application and claim forms will be available here, from Expression of Interest forms through to Claim forms. The deadline date and remaining days for completion of the application are  listed underneath.

When you start a form, it will show in the ‘Not submitted’ section as a ‘Draft’. You must submit applications by the deadline date. We will not accept applications after this date, even if you started them beforehand.  Applications need to be in the ‘Being Processed’ section by the deadline date.

Once you submit a form you will receive an online receipt of submission in Customer Contact.  You will also be able to view the application you submitted online.

Please Note the Following:

Applications and claims information is updated on the hour, every hour. If your status is showing as ‘Paid’, then there should be a payment letter showing under your ‘Correspondence’ menu option. However, the ‘Payments’ menu information is not updated instantly. Payment information is sent to RPW Online overnight, so if the application/claim status is ‘Paid’, you may have to wait until the following day for the payment information to display online.

Applications/Claims in a status of ‘Paid’ will show on RPW Online a couple of days before the payment is made.

IMPORTANT: 

Claims/Applications marked ‘Ready for Payment’ are still subject to checks and may therefore not result in a payment being made. Also, payment cannot be made until the specific scheme’s payment window opens as detailed in scheme literature.