RPW Online: migrating agent/farming union from Government Gateway to Gov.UK One Login

Access to RPW Online has changed and the Government Gateway service is being replaced with the new GOV.UK One Login service. 

This change will improve our digital security and enable the implementation of new features to RPW Online, which includes changes to our roles and permissions functions, enabling you to have more flexibility and control of your online CRN Account. 

• To migrate to GOV.UK One Login each individual registered on your CRN  and needs access to your RPW Online account, will require their own email address. 

You do not need to migrate to GOV.UK One Login until you have been invited, this invitation will appear in your Customer Contact Messages. 

We would like all our customers to be using GOV.UK One Login by the end of the year and it is our intention to decommission the Government Gateway service. 

Before you migrate to GOV.UK One Login every individual registered on your CRN, who needs access to your RPW Online account, will need their own GOV.UK One Login account. 

Please ensure details for all individuals within the business/organisation are up to date including the email addresses and mobile phone numbers, if available. 

Please note, the Government Gateway administrator, (usually the individual who set up the CRN online), will need to sign into the Government Gateway account using their existing Government Gateway credentials. The first person who migrates on the CRN will automatically become the administrator on the GOV.UK One Login account. When you wish to migrate to GOV.UK One Login following your online invitation, please see the instructions below.  

If you are an agent or farming union that acts on behalf of RPW Customers, you will need to: 

• Access RPW Online and select “Sign in using your Government Gateway User ID.”
• The next screen explains the RPW Online log in changes, select “Continue” if you want to proceed with the migration to GOV.UK One Login (if you do not wish to migrate at this time, select the Government Gateway link provided). 

As an agent or farming union representative please select your Individual record from the list provided and select “Continue.” 

• To continue, select “Sign in to GOV.UK One Login.”
• You will be directed to the GOV.UK One Login homepage. If you do not already have a GOV.UK One Login account, select “Create your GOV.UK One Login.”
• After selecting ‘Create your GOV.UK One Login’ you then enter your email address. You can view the GOV.UK One Login privacy notice and terms and conditions via the links.
• By selecting “Continue,” you confirm you agree to the above.
• You will be prompted to check the email account you provided from a GOV.UK email that gives you a 6-digit security code. Enter the code into the box provided and select “Continue.”
• You now need to create and confirm your password, you can click on “Show” to see what you have entered, then select “Continue.”
• Select whether you wish to receive the security code via text message or authenticator app and press “Continue.”
• If you have selected text message, then enter your mobile phone number and press “Continue.” When you receive your 6-digit security code enter the code and select “Continue”.
• If you have selected to use the authenticator application, please follow the instructions on screen.
• Confirmation that your GOV.UK One Login account has been created will be displayed.
• You are now the GOV.UK One Login administrator for this CRN.
• When you “Continue,” you will be redirected to the RPW Online homepage. You will see a message stating you have successfully signed into RPW Online through GOV.UK One Login, select “Continue.” The next screen asks you to agree the RPW Online terms and conditions, to view these, click on the link on screen.
• To agree to the terms and conditions, click in the box and select “Continue” you will now see CRN homepage and be able to proceed. 

If you have no other individual registered to your CRN, your migration to GOV.UK One Login is complete. 

• To invite an individual to have access to RPW Online for the CRN, you need to log into your GOV.UK One Login account. On the RPW Online ‘Agent’ Home Page click CRN details and then select ‘Manage Individuals.’
• Within the manage individual screen it will list the individuals associated with your CRN.
• Select the individual you wish to invite and check the role (Third Party/Agent), business information and email address are correct for that individual. Amendments can be made by using the ‘Update this information’ button.
• If the individual you wish to migrate doesn’t appear on the list, you can add the individual by selecting the ‘Add Individual’ button and add the relevant information.
• Select individual from the list on screen.
• Select the “Invite” button.                                         
• You will be asked if you want to invite this individual to have online access to your CRN, click yes and continue.
• A summary of the individual’s information will be displayed, select continue if you wish to generate an invitation code for this individual. Click continue if you wish to proceed.
• The next screen will display a six-digit Invitation code – this code is required by the individual you want to invite to have access to your CRN using RPW Online.
• Please make a note of this code as you will then need to share it with the individual you are inviting to have access to RPW Online for your CRN migrate.
• Please note, this code will only be active for 7 days.
• Exit to Manage Individual. You can continue to add/invite other individuals by repeating this process. 

Once the invitation code has been shared with the individual you have invited, they will need to either sign in or create a GOV.UK One Login account on RPW Online using the email address used to issue the invite. 

Once the individual has signed into their account, they will automatically be taken to the invitation screen where they will be presented with the following options.;  

Accept 
Decline, or 
I’ll decide later 

• If they choose to accept, they will be prompted to enter the six-digit Invitation code and select continue. The individual will be presented with a message on screen to tell them they can now act on behalf of the CRN. Once they click continue, they will then be taken back to the homepage for the CRN. (Please note if an incorrect code is entered three times, the invite expires).
• If they choose to decline the invitation, they will be presented with a message on screen reminding them that they have declined. When they select continue, they will be present with a message on screen where they will be able to access Government Gateway, if required. Please note once declined, a user will need to be re-invited to GOV.UK One Login when you wish them to migrate.
• If they choose ‘I’ll decide later’ they will be presented with a message on screen informing the individual of the date the invitation code will expire. This enables the individual to accept or decline the invite at a later date, but within the 7-day Invitation period. 

Please note, if the Invitation code expires, as administrator, you will need to re-issue a new Invitation code.