Rural Payments Wales (RPW): customer contact centre: November 2022
Latest service update about the customer contact centre dated 30 November 2022.
A PDF download of this document will be available soon.
In this page
Our RPW Customer Contact Centre are on hand to help and assist with your project enquiries. The Customer Contact Centre is operating as follows:
Monday to Friday
9am to 4pm
Where possible, routine project enquiries should be submitted via your RPW online account which is available 24 hours a day.
Christmas opening hours:
The Customer Contact Centre will not be accepting telephone calls between 26 December to 2 January. Customers can continue to refer queries via their RPW online accounts during this period and queries will be responded to as quickly as possible.
Face to Face digital assistance:
RPW will resume meeting customers on a face-to-face basis with effect from Thursday 1 December. Face-to-face enquiries will be dealt with strictly by appointment only and appointments can be made via the Customer Contact Centre.
We will be facilitating appointments at Caernarfon, Carmarthen, Llandrindod Wells and Llandudno Regional Offices.
RPW’s primary method of conducting business will continue to be Online therefore please do not attend our offices without making an appointment.