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The main aim of this report is to explore which factors best explain how satisfied people were with health services.

Key findings

Satisfaction with health services was high, with 92% of people satisfied with their GP care and 90% of people satisfied with their hospital care.

Satisfaction with GP and hospital services were driven more by people’s experience of their care rather than their personal characteristics, with the largest predictors of dissatisfaction being:

  • thinking they were not given all information
  • not being treated with dignity and respect.

This finding suggests that policies to improve patient satisfaction should focus on GP and hospital communication with patients, in the sense of making sure patients feel they have all the information they need about their condition and treatment.

The main predictors of people thinking they were not treated with dignity and respect by the GP were experiencing discrimination, being young and not feeling happy. The predictors of not being treated with dignity and respect at hospital were similar but also included being anxious and being in financial difficulties.


Satisfaction with health services (National Survey for Wales) April 2012 to March 2013 , file type: PDF, file size: 1 MB

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Siobhan Evans

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