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Community spirit award 2021 winner

Denbighshire Dial a Ride, based in Rhyl, provides fully accessible door to door transport to people in Denbighshire who cannot use regular public transport.

The onset of the COVID-19 pandemic meant a change in the way the charity operated. In March 2020, following the lockdown announcement, they introduced a new service to collect prescriptions and shopping for anyone who needed them – such as people who were shielding – rather than just to members. This introduced them to a large group of new users.

They have also recently introduced the ‘Buddy’ service where passengers can request that one of Dial a Ride’s drivers accompany them as they do their shopping and has helped them regain their confidence.

The past year has been challenging for the team but brought them closer together and made them even more determined to continue to provide a valuable service to vulnerable people within their community.