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Terms and conditions for Welsh Government jobs and public appointments service.

First published:
5 July 2023
Last updated:

The Welsh Government Jobs and Public Appointments Service ( hereafter referred to as “the Service”) is an e-recruitment Applicant Tracking System  which is managed on behalf of the Welsh Ministers whose main office address is at Crown Buildings, Cathays Park, Cardiff, CF10 3NQ.

Acceptance of these user terms and conditions

These terms and conditions (together with the documents referred to herein) set out the terms on which you may make use of the Service.  

When creating a user account, you will be asked to accept and agree to these terms and conditions. If you do not accept these terms and conditions you will be unable to set up a user account and access the Service. In consideration of you being provided with a user account and access to the Service, you agree:

  • to be bound by these terms and conditions
  • to provide true, accurate, current and complete information in any application form or in relation to any of the services you access via the Service
  • to promptly notify us of any change to any information you have provided to us so as to keep the information held by us true, accurate and complete

Username and password

Your username will be the email address provided by you when applying for a user account. As part of the application for a user account you will be asked to provide a password which meets our requirements.

Your username and password must be personal to you. You must keep your username and password safe and secret at all times and must take all reasonable steps to safeguard them. 

You must not share your password with another person or allow any other person to access or use the  Service using your user account.

You are responsible for all activity on the Service made using your user account whether or not such use was actually yours. If you suspect any other person has used or is using your user account you must notify us immediately by emailing  the Corporate Shared Service Centre.      

We may use the details provided on your user account to contact you regarding your use of the Service. You can update these at any time by logging into your personal account and updating the Personal Details section.

Using the Welsh Government Jobs and Public Appointments Service

You are responsible for ensuring that your information technology, computer programs and platform are configured in order to access the Service.

You acknowledge and agree that by submitting any form, information or material when using the Service:

  • you represent and warrant that such form, information or material is complete, accurate and up to date
  • you may be held responsible for any inaccuracies or misrepresentations relating to any such form, information or material

Any form, information or material submitted by you when using the Service will only be used by us (or our authorised representatives) for the purposes for which it was submitted and to verify that the information provided is complete, accurate and up to date.

We reserve the right at any time to require you to (a) provide any additional information or evidence to support information submitted by you; or (b) meet additional requirements to satisfy our needs.

When using the Service you must comply with these terms and conditions.

You also agree:

(a) not to reproduce, duplicate, copy or re-use any part of the Service in contravention of the provisions of these terms and conditions and/or our copyright statement and/or our privacy notice;

(b) not to access without authority, interfere with, damage or disrupt:

  1. any part of  the Service
  2. any equipment or network on which the Service is stored
  3. any software used in the provision of the Service

You may use the Service only for lawful purposes. You may not use the Service:

  1. in any way that breaches any applicable local, national or international law or regulation
  2. in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect
  3. to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam)
  4. to knowingly transmit any data, send or upload any material that contains viruses, trojans, worms, logic bombs, spyware, adware or any other material which is designed to adversely affect the operation of any computer software or hardware or which is malicious or technologically harmful
  5. to interfere with or attempt to interfere with any security measures belonging to or relating to the Service
  6. to access, copy, modify or attempt to access, copy or modify any part of the computer software for the Service
  7. use the Service in any way that could harm it or impair anyone else’s use of it

You must not:

  1. attempt to gain unauthorised access to the Service, the server on which the Service is stored or any server, computer or database connected to the Service
  2. attack the Service via a denial-of-service attack or a distributed denial-of service attack
  3. access or attempt to access accounts belonging to other users of the Service or to any other service, device, data, account or network which you are not authorised to use

By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. It is unlawful to cause damage to it intentionally or to any Welsh Government electronic facility or data through the knowing transmission of any programme information code or command. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use the Service will cease immediately.

Virus protection and security

While we will take reasonable steps to check and test the Service, you must take your own precautions to ensure that the process which you employ for accessing the Service does not expose you to the risk of viruses, malicious computer code or other forms of interference which may damage your computer system. It is always wise for you to run an anti-virus program on anything you download from the internet.

No data transmission over the internet can be guaranteed as totally secure. While we strive to protect any data or information provided to us, we do not warrant and cannot ensure the security of any information which you transmit to us. Accordingly, such transmission is at your own risk. We will not be liable for any damage or loss arising out of the use of the Service. We accept no liability for any loss, disruption or damage to your computer system or your data caused by using the Service or arising as a result of having used the Service.

Availability of the Welsh Government Jobs and Public Appointments Service

If access to the Service is interrupted we will take reasonable steps restore it as soon as possible. However, access to the Service may be suspended at any time without notice. 

It is your responsibility to file any application or other information in a timely manner.  If access to the Service is disrupted or suspended in any way it remains your responsibility to comply with any applicable time limits.

We will not be liable for any disruption or failure to make the Service available.

We reserve the right to deny access to the Service where it is considered necessary to protect the integrity of the Service.  We will not be liable for any damage or loss arising out of the use of the Service.

Linking to and from third party websites

You are only able and permitted to provide links to the Service  homepage with the Welsh Government’s express permission. In order to request such permission please email the Corporate Shared Service Centre.         

If you are granted permission to link directly to the Service homepage you may do so provided that: 

  • you do so in a way that is fair and legal and does not damage our reputation or take advantage of it
  • you do not link in such a way as to suggest any form of association, approval or endorsement on our part where none exists

We reserve the right to withdraw linking permission without notice.

Any links provided on the Service to any third party sites and resources are provided for your information only and should not be taken as an endorsement of any kind.  We have no control over the content of those sites, their resources or the data they collect and accept no responsibility for them or for any loss or damage that may arise from your use of them. 
We cannot guarantee that any links provided on the Service will always work.

Copyright ownership and proprietary rights

The material featured on the Service is subject to Crown copyright protection unless otherwise indicated.

You may use and re-use Crown copyright content on the Service (other than as described below) free of charge in any format or medium, in accordance with the terms and conditions of the Open Government Licence v3.0  provided it is reproduced accurately and not used in a misleading context.  Where any of the Crown copyright items on the Service are being republished or copied to others, the source of the material must be identified and the copyright status acknowledged.

The above permission to use Crown copyright content on the Service does not extend to:

  • any name or logo for or of the Service, the Welsh Government, the Welsh Ministers or any other logo or name on the Service
  • any images which may feature on the Service (these may only be used with our prior written permission)
  • any software used in the provision of the Service
  • any material on the Service which is identified as being the copyright of a third party or trade marks belonging to a third party.  You must obtain permission to use any third party copyright directly from the third party

Any copyright or other Intellectual Property Right in any content or material submitted by you to us by using the Service shall remain vested in or licensed to you. By submitting content or material you shall be deemed to have granted us all necessary non-exclusive royalty free licences (or, as appropriate, sub-licences) to enable us to use such content or material for the purposes referred to in the relevant privacy policy.

Requests for permission to use the Welsh Government logo should be directed to the Welsh Government Corporate Communications Branding Team.

Cookies and privacy policy: information about you and your use of the Service

We will process information about you in accordance with our Cookies Policy and our Privacy Policy.  By using the Service you consent to such processing and you warrant that all data provided by you is accurate.

Freedom of Information

We are subject to the laws governing access to information as set out in the Freedom of Information Act 2000 (“FOIA”) and any other relevant legislation relating to access to information. While all the information that you provide to us is potentially disclosable, there are exemptions to disclosure and where we consider possible we will seek to rely on such exemptions. We will where possible consult you should we receive a request for the information you have provided. However, you acknowledge that we may disclose any information relating to you which in our absolute discretion we consider we are required to disclose in accordance with the FOIA and/or any other statutory requirement.


Whilst we take reasonable steps to ensure the accuracy and reliability of the information featuring on the Service, the Service is provided on an 'as is' and ‘as available’ basis without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.

We do not warrant that the materials featuring on the Service  will be uninterrupted or error free, that your use of  the Service will be uninterrupted, that defects will be corrected, or that  the Service or the server that make it available are free of viruses. Nor do we represent the full functionality, accuracy or reliability of the materials.

We will not be held responsible or liable for any claim, loss or damage (including without limitation fines, costs and expenses) howsoever arising in contract, tort (including, without limitation, negligence) or statutory duty in connection with the use or loss of use of the Service including, without limitation, indirect or consequential loss or damage; any loss or damage arising from use or loss of use of or corruption of data; economic loss; loss of business; loss of profits or loss of goodwill.

The above does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.


The Service is updated regularly and we may change the content at any time. If the need arises, we may suspend access to the Service, or close it indefinitely.

We may revise these terms and conditions at any time without prior notice and you are expected to check them from time to time to take notice of any changes we make, as they are binding on you. Some of the provisions contained in these terms and conditions may also be superseded by provisions or notices published elsewhere on the Service.

If we waive any rights available to us under these terms and conditions on any occasion, this does not mean that those rights will automatically be waived on any other or subsequent occasion.

If any part of these terms and conditions are held to be invalid, unenforceable or illegal for any reason, the remaining terms and conditions shall nevertheless continue in full force.

These terms and conditions shall govern your access to the Service to the exclusion of any other terms and conditions offered by you.

Governing law

These terms and conditions shall be governed by and construed in accordance with the laws of England and Wales. Any dispute arising under these terms and conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Feedback and complaints

If you have any complaints, have any questions or would otherwise like to provide feedback about  the Service, please contact the Corporate Shared Service Centre.