Glossary of main terms
|The proportion who chose "agree" or "strongly agree", averaged across all questions within the theme
|Comparisons with the previous survey relate to the results of the 2019 Civil Service People Survey
|Benchmark CS2020 is the median of the positive percentage across all organisations that participated in the Civil Service People Survey 2020
|CS high performers
|For each theme, this is the highest quartile score across all organisations that participated in the Civil Service People Survey 2020
Results are presented as whole numbers for ease of reading, with rounding performed at the last stage of calculation for maximum accuracy. Therefore in some instances, the differences presented in this report will not match the rounded figures of the scores being compared.
For example, if your unrounded Engagement Index score is 75.43647583%, your organisation overall's score is 74.63572484% and the difference between the two is +0.800751%, in this report these scores would appear as 75%, 75% and +1.
The employee engagement index
The survey includes five questions that make up the engagement index. The index score represents the average level of engagement in that unit and ranges from 0 to 100. An index score of 0 represents all respondents in that unit saying they strongly disagree to all five engagement questions and a score of 100 represents all respondents saying they strongly agree to all five engagement questions.
The survey was carried out as part of the 2020 Civil Service People Survey, which is managed by the Cabinet Office on behalf of all participating organisations. An external organisation is commissioned by Cabinet Office to carry out the Survey.
To protect the anonymity of individuals, groups of fewer than 10 respondents will not be reported on, however their responses do contribute to the overall scores for the unit and organisation they belong to and the overall Civil Service results.