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Emma Huggins

As a former apprentice herself, Emma Huggins can relate to the learners in her charge. Working as an assessor for the business service department at ACT Limited in Cardiff, she has a caseload of 40 Business Administration, Customer Service and Retail Foundation apprentices.

Emma understands the importance of treating each learner as an individual, finding out what makes them tick and any barriers in their way to learning. As an avid networker, Emma has built up excellent contacts with local employers, notably Newport City Council where she supervises 10 apprentices.