Jayne Williams

Jayne Williams says she has become the “apprenticeships poster girl” within HM Courts and Tribunals Service (HMCTS) due to her passion for learning and development.

Jayne, 58, from Newport, has seen her role as a court clerk expanded to cover running staff training, coaching, facilitation and academy courses. In the past year, she helped train 690 HMCTS colleagues via online workshops.

She is the “go to” person having been the first HMCTS employee to achieve a Higher Apprenticeship (Level 4) in Advice & Guidance, delivered by training provider ACT.

However, Jayne’s learning journey is not stopping there. She is eyeing a Chartered Institute of Personnel and Development qualification or a Higher Apprenticeship (Level 5) in Learning & Development.