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Heledd Roberts

Higher Apprentice Heledd Roberts has been described as an “injection of positive energy” since joining the busy team at FUW Insurance Services Ltd three years ago.

Heledd, 24, from Carmarthen, joined the agricultural specialist insurance broker during the pandemic when she helped to cover multiple offices across the business.

Due to her enthusiasm to learn and motivate others, she has been promoted to lead account handler in North Wales and is currently covering an account executive at the Ruthin office who is on maternity leave.

She completed a Financial Services (Insurance Pathway) Apprenticeship within a year and is now working towards a Higher Apprenticeship (Level 4) General Insurance, both delivered by ALS Training.

Heledd has helped to increase business efficiency and profitability.