How to make a complaint
Online form
Complete our online complaint form.
Phone
Post or email
Download the form and email to complaints@gov.wales or post to:
Complaints Advice Team
Welsh Government
Cathays Park
Cardiff
CF10 3NQ
Next steps
When we receive your complaint we try to resolve it quickly. We will always try to resolve it within 10 working days.
Unfortunately due to the coronavirus pandemic we may take longer to respond than normal. We are sorry for any inconvenience but will reply as soon as possible.
If you are still not happy
If you are not happy with our final decision about your complaint, you can contact the Public Services Ombudsman for Wales.
For more information about our complaints process read our ‘How to make a complaint about Welsh Government’ guidance.