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Find out how to add, remove, and upgrade users to administrators for your organisation’s Land Transaction Tax (LTT) online account.

First published:
23 July 2020
Last updated:

How to create an administrator user account

  1. Click the Start now button below.
  2. Enter the same email address for the administrator that you used when registering your organisation and select Send verification code.
  3. A verification code from Microsoft will be sent to this email address. You need to use the code within 10 minutes.
  4. If you do not receive it immediately, check your ‘junk’ or ‘spam’ folder. Contact us if you’ve not received it.
  5. Once received, click the link in the email, type in the verification code and select Verify code.
  6. Choose and confirm a password, then select Create.
  7. The next screen will ask for your name, enter this and select Next.
  8. Enter your organisation’s registration number that we sent when you registered your organisation.
  9. Your user account will be automatically activated.

Welsh Revenue Authority online service

Do not share your account details and password. If others in your organisation need access, they can create a new user account. The administrator can then activate them to allow access.

Managing users for your organisation

As an administrator user, you can:

  • add new users to your organisation’s account
  • activate and deactivate users
  • upgrade users to administrators or change them to a user

How to add online users

There are 2 ways new users can be added to your organisation’s account: 

  1. An administrator creates a new user and the user is automatically sent an invite link to create their password:
    1. Administrators can click ‘Create a new user’ within the ‘Manage online users’ section of their account. Only the name and email address of the user is required to do this.
    2. Once the user account has been created, they receive an email with a link inviting them to create the password for their account.
  2. The user creates their own account and then notifies their administrator to activate their account:
    1. The new user must first create a new user account themselves.
    2. The organisation’s administrator must then activate them to file and view tax returns.

How to activate new users

Administrators can see users who’ve signed up for an online account for their organisation on the manage online users page. On this page you can select users who are awaiting activation and change their ‘user status’ to active.

Active users can then:

  • submit returns
  • view draft and submitted returns from your organisation

Adding and removing another administrator

Administrators can upgrade users to administrators by changing their ‘user type’ in the system at any point. You can also change them back to a user.

As an administrator they’ll be able to manage the user list and keep it up to date.

If your organisation does not have an online administrator because they have left, please contact us.

How to deactivate users

If a user leaves the organisation or no longer needs access, an administrator should deactivate them immediately.

To deactivate a user:

  1. Go to manage online users
  2. Select the user
  3. Select edit user details
  4. Change the user status to deactivated
  5. Select save

If they leave your organisation temporarily, an administrator can deactivate them and follow the how to activate steps to re-activate them later.


If you need any help, contact us.