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Find out how to add, remove, and upgrade users to administrators for your organisation’s Land Transaction Tax (LTT) online account.

First published:
23 July 2020
Last updated:

How to create an admin user account

  1. Enter the same email address for the online administrator that you used during organisation registration and select Send verification code.
  2. A verification code from Microsoft will be sent to this email address. You need to use the code within 10 minutes.
  3. If you do not receive it immediately, check your ‘junk’ or ‘spam’ folder. Contact us if you’ve not received it.
  4. Once received, enter the verification code and select Verify number.
  5. Choose and confirm a password, then select Create.
  6. The next screen will ask for your name, enter this and select Next.
  7. Enter your organisation’s registration number that we sent.
  8. Your user account will be automatically activated.

Welsh Revenue Authority online service

Do not share your account details and password. If others in your organisation need access, they can create a new user account thereafter. The online administrator can then activate them to allow access.

Managing users for your organisation

As a registered online administrator, you can:

  • activate and deactivate users
  • upgrade users to administrators or change them to a user

This video shows you how to manage online users step by step:

How to add online users

To add an online user to your organisation’s online account:

  1. The new user must first create a new user account.
  2. The organisation’s online administrator must then activate them to file and view tax returns.

How to activate new users

Administrators can see users who’ve signed up for an online account for their organisation on the manage online users page. On this page you can select users who are awaiting activation and change their ‘user status’ to activated.

Activated users can then:

  • submit returns
  • view draft and submitted returns from your organisation

Adding and removing another administrator

Administrators can upgrade users to administrators by changing their ‘user type’ in the system at any point. You can also change them back to a user.

As an administrator they’ll be able to manage the user list and keep it up to date.

If your organisation does not have an online administrator because they have left, please contact us.

How to deactivate users

If a user leaves the organisation or no longer needs access, an administrator should deactivate them immediately.

To deactivate a user:

  1. Go to manage online users.
  2. Select the user.
  3. Select edit user details.
  4. Change the user status to deactivated.
  5. Select save.

If they leave your organisation temporarily, an administrator can deactivate them and follow the how to activate steps to re-activate them at a later date.


If you need help with any of these processes, please contact us.