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Analyses of the internet related questions in order to identify the who, what, where, why and how of digital inclusion and exclusion across Wales for April 2012 to March 2013.

Main points

  • 73% of Welsh households have access to the internet, up from 70% in 2012.
  • 77% of Welsh adults (aged 16 and over) use the internet at home, work or elsewhere. Of the 23% of Welsh adults who do not currently use the internet, the vast majority (85%) have never used the internet. Just under 20% of adults in Wales or around 550,000 adults. This group might be considered to be the ‘core digitally disengaged’.
  • In 2012-13 laptops are the most common device used by digitally engaged adults to access the internet, with 76% using this device. Usage of smartphones shows a particular difference between older and younger cohorts, with older age groups having lower levels of smartphone usage.
  • The digitally disengaged are comprised mainly of those who are over 65, relatively comfortable financially, disproportionately likely to have a limiting illness and no qualifications, and to be working in (or, for the retired, have worked in) manual jobs.
  • Of the roughly 20% of adults in Wales who are long-term digitally disengaged, for two-thirds this is due to personal choice (‘digitally isolated’) whilst for one third it is due to some constraint (‘digitally excluded’).
  • Lack of skills is by far the most common barrier to digital engagement for the involuntary digitally excluded: 75% of the barriers to digital engagement cited relate to lack of skills. Adults with no qualifications make up 56% of this group – over 100,000 adults.


Digital inclusion (National Survey for Wales) April 2012 to March 2013 , file type: PDF, file size: 717 KB

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Siobhan Evans

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