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Details on the profile of internet users, measure barriers to internet use and make recommendations to get non-users online for April 2013 to March 2014.

Main points

  • Almost a quarter (24%) of those interviewed, now consider themselves to be users of the internet – having become internet users in the period since their participation in the National Survey between 11 and 22 months previously.
  • A lack of interest or need is a factor in not using the internet for a full nine in ten non-users (91%).
  • ‘Soft’ constraints such a lack of skills, privacy or security concerns or a lack of help, affect three quarters (75%) of non-users.
  • Over half (56%) of non-users face a ‘hard’ constraint which stops them from using the internet such as cost, health difficulties or literacy barriers.


Digital inclusion re-contact survey (National Survey for Wales), April 2013 to March 2014 , file type: PDF, file size: 972 KB

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