Collection GOV.WALES service standard The service standard helps teams to create and run great public services. Part of: GOV.WALES standards and guidance First published: 6 February 2020 Last updated: 6 February 2020 In this collection Meeting users’ needs Providing a good service Using the right technology Meeting users’ needs 1. Understand users and their needs 6 February 2020 Detailed guide 2. Solve a whole problem for users 6 February 2020 Detailed guide 3. Provide a joined up experience across all channels 6 February 2020 Detailed guide 4. Make the service simple to use 6 February 2020 Detailed guide 5. Make sure everyone can use the service 6 February 2020 Detailed guide Providing a good service 6. Have a multidisciplinary team 6 February 2020 Detailed guide 7. Use agile ways of working 6 February 2020 Detailed guide 8. Iterate and improve frequently 6 February 2020 Detailed guide 9. Create a secure service which protects users’ privacy 6 February 2020 Detailed guide 10. Define what success looks like and publish performance data 6 February 2020 Detailed guide Using the right technology 11. Choose the right tools and technology 6 February 2020 Detailed guide 12. Make new source code open 6 February 2020 Detailed guide 13. Use and contribute to open standards, common components and patterns 6 February 2020 Detailed guide 14. Operate a reliable service 6 February 2020 Detailed guide
