Get help paying your mortgage with a Help to Stay shared equity loan

Help to Stay - Wales offers financial support to eligible Welsh homeowners who are: 

• struggling to pay their existing mortgage 
• at risk of falling behind with their mortgage

Through Help to Stay - Wales, you may be able to access free financial advice and a shared equity loan to help make your monthly mortgage payments more affordable. This support is designed to help you remain in your home while you work through your financial difficulties, reducing the risk of repossession or homelessness.

If you haven’t already received independent debt advice, Help to Stay – Wales will refer you to a free, independent debt adviser who will review your finances and make recommendations to help you manage your situation. If appropriate, you may then be offered free mortgage advice, and if you are eligible, and it is the best option for you, you may be offered a shared equity loan. 

Help to Stay - Wales aims to work alongside the support offered by your mortgage lender and in line with the UK Mortgage Charter. To be eligible for the scheme, you must:

• be having difficulty or facing difficulty in paying your mortgage. You may qualify if your household is:
  • already missing payments or building up arrears, or
  • at risk of missing payments soon — for example, because of a change in circumstances such as an increase in your mortgage rate or loss of income
     
• have a total household income of less than £67,000:
  • the combined gross income of everyone living in your home must not be more than £67,000 per year.

Your property must be:

• in Wales 
• your only or main home main residence (you cannot apply if you own or part-own any other property)
• Valued at less than £300,000

Other criteria may apply, please see Scheme guidance for further information.

If you are struggling with, or worried about, your mortgage payments, contact your mortgage lender as soon as possible, or we can help you contact your lender. Your lender may offer options to help you manage your situation, such as a temporary payment plan or a change to your mortgage terms.

To apply, you must complete and submit the Help to Stay - Wales application form. 

Information about how to complete the application form can be found in the form.

Before submitting an application, you must:

• read and follow the guidance in the Help to Stay - Wales: guidance for applicants; and
• ensure that all the registered owners of your home have signed the application form.

If you have any questions about the scheme guidance or how to complete the application form, please contact us at: 

applications@helptostay.wales

Help to Stay – Wales 
Development Bank of Wales
1 Capital Quarter
Tyndall Street
Cardiff
CF10 4BZ

Rydym yn croesawu gohebiaeth yn Gymraeg / We welcome correspondence in Welsh.

Further information about the application process for the Help to Stay - Wales scheme and the support available can also be found in Help to Stay - Wales: guidance for applicants.