Skip to main content

This report looks at household internet access, personal use of the internet, devices used to access the internet; and public services websites.

Key findings

  • 73% of households in Wales reported accessing the internet. This equates to approximately 79% of people aged 18 or over having internet access.
  • 96% of households containing two adults with children had accessed the internet.
  • Single pensioner households were the least likely to have accessed the internet (33%).
  • Around three quarters of households in private rented accommodation (75%), and a similar proportion of owner occupier households (76%), accessed the internet, compared with just over half of those in social housing (54%).
  • 76% of respondents said that they personally used the internet at home, work or elsewhere; this varied by characteristics such as gender, health and qualifications.
  • 67% of 18 to 24 year olds accessed the internet from a mobile phone or smartphone.
  • Of those who use the internet, 81% had accessed government or other public service websites within the past 12 months.
  • 20% of people aged 18 and over reported that they had never used the internet. Of these, the majority said they didn’t want or need to use the internet. However, 27% stated a lack of skills as the reason.


Internet use (National Survey for Wales) April 2012 to March 2013 , file type: PDF, file size: 441 KB

441 KB
If you need a more accessible version of this document please email Please tell us the format you need. If you use assistive technology please tell us what this is.


Siobhan Evans

Telephone: 0300 025 6685

Rydym yn croesawu galwadau a gohebiaeth yn Gymraeg / We welcome calls and correspondence in Welsh.


Telephone: 0300 025 8099

Rydym yn croesawu galwadau yn Gymraeg / We welcome calls in Welsh.