National Minimum Standards for Regulated Day Care - Open Access Play for children aged 5 years to 12 years: statutory guidance - Audience and overview
Standards of care open access play providers must meet to look after children age 5 years to 12 years.
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Standard 13: Quality
Child’s Voice: My setting keeps trying to get better and listens to what we think.
Well-being Outcome: Children and their parents benefit from a quality service that is effectively monitored.
The registered person is responsible for ensuring that:
13.1 There are effective systems and processes used for continuous monitoring, reviewing, and improving the quality of all aspects of the service provided, that meet the requirements of Regulation 16 - Review of Quality of Care.
13.2 The ‘Quality of care’ is a self-evaluation of your service. There is a system in place to undertake a review annually and produce a report which is made available in an appropriate format when requested to parents/carers, a local authority arranging for day care for a relevant child, staff and Welsh Ministers. (The report can be provided to CIW as part of a Self-Assessment of Service Statement (SASS)).
13.3 The Quality of Care Review should represent a continuous improvement cycle and should form part of a culture of quality improvement. Monitoring and reviewing of the service helps drive improvements. All staff should be involved in the review.
13.4 The report involves collecting the views of children, parents, staff and other professionals (where appropriate). They regularly seek and take on board the views of children and their parents, staff and other practitioners/professionals about what improvements could be made. This is embedded in practice to measure the success of the service as part of these processes.
13.5 Any other quality assurance schemes, such as ‘Chwarae o Safon’ quality assurance self-assessment framework, feed into the Quality of Care report.
13.6 Account is taken of the advice and recommendations of Care Inspectorate Wales and any professional bodies to which settings may be affiliated.
To assist providers, the principal regulatory requirements underpinning this standard are outlined below, followed by relevant guidance. Providers should note that neither list is exhaustive, and that providers must have regard to all standards relevant to their service and the circumstances concerned.