How the NHS will deal with you if you encounter harm in your treatment.
From April 2023 The duty of candour is a legal requirement for all NHS organisations in Wales. It requires them to be open and transparent with service users when they experience harm whilst receiving health care. They will be required to:
- talk to service users about incidents that have caused harm
- apologise and support them through the process of investigating the incident
- learn and improve from these incidents
- find ways to stop similar incidents from happening again
This duty builds on the Putting Things Right that has been in place since 2011.
As a service user you do not need to do anything for the duty of candour.
Go to the Legislation.gov.uk website to read the Duty of Candour Regulations
Watch the video to learn more about the Duty of Candour.
Contact your respective health board, Trust or special authority for further guidance
Aneurin Bevan University Health Board
Betsi Cadwaladr University Health Board
Cardiff and Vale University Health Board
Cwm Taf Morgannwg University Health Board
Hywel Dda University Health Board
Swansea Bay University Health Board
Welsh Ambulance Services NHS Trust