Get help with your utility bills

Difficulty paying for your energy

If you are struggling with energy costs, contact your energy supplier. You may be able to get help from them.

Energy efficiency

Get help with energy efficiency in your home from Nest

Warm Home Discount Scheme

The UK Government is changing the Warm Home Discount Scheme. The scheme will give a £150 rebate to eligible households.

Find out more about the Warm Home Discount Scheme on GOV.UK

Winter Fuel Payment

The Winter Fuel Payment is an annual one-off payment to help you pay for heating during the winter. You can usually get a Winter Fuel Payment if you were born on or before 26 September 1955.

Check how much Winter Fuel Payment you can get and how to claim it on GOV.UK.

Cold Weather Payments

Cold Weather Payments are one-off payments to help you pay for extra heating costs when it’s very cold.

You’ll get a payment each time the temperature drops below a specific temperature for a set period of time.

You’ll only be eligible for a Cold Weather Payment if you already get:

• Pension Credit
• Income Support
• income-based Jobseeker’s Allowance
• income-related Employment and Support Allowance
• Universal Credit

If you're eligible, you'll get paid automatically. 

Find out more about Cold Weather Payments on GOV.UK.

Discretionary Assistance Fund (DAF)

In certain circumstances you may be eligible to a grant from the Discretionary Assistance Fund (DAF).

Find out more about the Discretionary Assistance Fund (DAF).

People who use heating oil or LPG may be eligible for a single £200 payment.

You will be eligible if you:

• use heating oil or LPG to heat your home, and
• receive support through the Council Tax Reduction Scheme.

Local authorities will contact households likely to be eligible directly and invite them to apply. You will need to confirm your heating fuel type and provide bank details. Payments will be made directly into your bank account. 

There will be six months from the launch of the scheme to make a claim.

If you are on a low incomes and think your Council Tax bill should be adjusted, you should contact your local authority Council Tax department to have your entitlement assessed. This will also make you eligible for the heating fuel costs support if you use heating oil or liquid petroleum gas and meet the deadline for claims.

Discretionary Assistance Fund (DAF)

If you are experiencing severe financial hardship but do not qualify for the £200 payment, you may still be able to get help through the Discretionary Assistance Fund (DAF).

Recent changes mean that:

• the maximum award for heating oil has increased to £750, and
• you can now apply up to twice in a 12‑month period.

If you are having difficulty paying your water bill, you should contact your supplier immediately.

Dŵr Cymru / Welsh Water, have outlined the support they can provide. Support includes payment plans and water rate reductions.

Hafren Dyfrdwy can support its customers in a similar way.

If you are concerned about paying your broadband or mobile bill, you should contact your supplier immediately. They may be able to put a payment plan or other support in place to help you stay connected.

Find out more about cheaper broadband and phone packages on ofcom.org.uk.