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We want your views on the way concerns and complaints about NHS care are raised, investigated, and responded to.

How to respond

Consultation ends:
6 May 2024
Consultation launched:

Consultation documents

Consultation document: easy read version , file type: PDF, file size: 2 MB

2 MB
If you need a more accessible version of this document please email Please tell us the format you need. If you use assistive technology please tell us what this is.

Additional information

The Putting Things Right process intends to:

  • place patients at the heart of the process
  • improve the focus on compassionate, patient-centred communication
  • improve the Putting Things Right process to be more inclusive
  • include an escalation process for urgent concerns of deliberate abuse or harm
  • provide answers after someone dies
  • refresh the arrangements to provide free legal advice and medical expert reports

You can read the current legislation that governs the Putting Things Right process.

We have also published guidance on handling concerns for staff working for the NHS.

Help and support

Large print, Braille and alternative language versions of this document are available on request.

How to respond

Submit your comments by 6 May 2024, in any of the following ways:

Online form


Download the response form.

Complete and return to:

Quality and Nursing Division
Welsh Government
Cathays Park
CF10 3NQ