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This consultation ended 6 May 2024.

Consultation period:
12 February 2024 to 6 May 2024
Last updated:

Reviewing responses

The responses to this consultation are currently being reviewed. Details of the outcome will be published here in due course.

Original consultation

We want your views on the way concerns and complaints about NHS care are raised, investigated, and responded to.

Consultation documents

Consultation document: easy read version , file type: PDF, file size: 2 MB

2 MB
If you need a more accessible version of this document please email Please tell us the format you need. If you use assistive technology please tell us what this is.

Additional information

The Putting Things Right process intends to:

  • place patients at the heart of the process
  • improve the focus on compassionate, patient-centred communication
  • improve the Putting Things Right process to be more inclusive
  • include an escalation process for urgent concerns of deliberate abuse or harm
  • provide answers after someone dies
  • refresh the arrangements to provide free legal advice and medical expert reports

You can read the current legislation that governs the Putting Things Right process.

We have also published guidance on handling concerns for staff working for the NHS.

Help and support

Large print, Braille and alternative language versions of this document are available on request.