RPW Online: how to access the Government Gateway

Introduction 

Rural Payments Wales Online (RPW Online) enables customers and their agents/farming union representatives to manage business accounts using the Internet.

An RPW Online account enables you to:

• complete Applications and Expressions of Interests (EOIs)
• be notified by text or email message for any important updates
• check the status of any live or ongoing claims
• ask and respond to queries from RPW, including uploading documents
• update your business details
• give permission for Farming Union representatives and Agents to complete business
• on your behalf if you so wish
• add and manage Country Parish Holdings (CPH).
• Migrate 

Accessing  Government Gateway (Existing customers only)

There are two ways you can access the Government Gateway for RPW Online:

• log in through the Welsh Government’s website, at Rural Payments Wales (RPW) Online
• log in via a Saved Browser Link (Once logged into the Welsh Government web site, RPW Online page, bookmark the page or add to your favourites, depending on the internet browser used)

If you are unable to  sign in because of:

Forgotten password

If you have forgotten your password, click on the ‘I have forgotten my password’ link. In order to re-set it you will need to have your User ID, email address and recovery word. Enter your user ID and email address on the first screen. The email address must be the same as the one that was used to create your user ID. 

Once you have reset your password you will be redirected to the Sign in page, where you will be asked to input your ID and new password. A confirmation email confirming the password change will be sent to you.

Forgotten user ID, password and recovery word

If, however, you have forgotten your user ID, password and recovery word you have two options:

• you can ask an Administrator to remove you as a team member and re-add you, so a new user ID and temporary password is generated. Please see the Group Management section for guidance on how to remove and add team members
• if you are the only Administrator, you will have to sign up to GOV.UK Login as the Government Gateway system is being phased out and re-registration is not available.

If you are an existing Government Gateway user, you will retain the role you previously had, either an Administrator or an Assistant. An Assistant is now known as a Standard user.  

Administrator

If you have created a Government Gateway account you will automatically have an Administrator role. An Administrator is able to add, remove and make changes to all team members associated with the Government Gateway account. You can decide whether the team members should have an Administrator or Standard role. There must be at least one Administrator for a Government Gateway  account.

Standard User

A Standard role does not allow the user to add, remove or make changes to team members.

Team Members

The team members are the users who can access the RPW Online account. A team can have multiple Administrators and Standard users. All team members will access the RPW Online account using their own User ID and password. 

By adding a team member, you are giving them the authority to act on behalf of the business via RPW Online. 

The Government Gateway team members do not need to be the same as the individuals declared on your Customer Details (CDW) form or Customer Registration. You can add an Administrator or Standard user, who is not named as an individual within the business, to your Government Gateway account. This means they will not be contacted by RPW in the event of any business as usual processes but because they have been added to your GG online account, you have authorised them to act on behalf of your business and so they will be able to submit applications, make business details changes etc via your RPW Online account.

It is easy to see what role you have; an Administrator will have a link to Group Management and Profile Management but a Standard user will only have Profile Management. The links to these are available as soon as you have logged into Government Gateway, even if you have not  activated or registered for an RPW Online account. 

To access this information, select:

• ‘CRN Details’ tab on your  home page, then
• navigate to ‘Online Preferences’
• and to the right of the screen select either the  ‘Group Management’ or ‘Profile Management’ tabs. 

• This  allows you to add, remove, search and manage your Government Gateway team members.

Adding a team member

• Select ‘Add a member link’.
• Enter the requested information, ensure the email address is valid as the new team member will receive their User ID by email.
• Select whether they are an Administrator or Standard User.
• Select Continue
• The Confirm the Team member screen appears here you can select to remove, change details or add another team member.
• Once completed select ‘Confirm’.
• A confirmation box appears informing you they have been added as a a member and  will receive an email with login details shortly.

Remove/search/manage a team member

• Select the ‘Manage’ tab next to the  individual’s name
• Choose from the actions listed which include : Reset Password, Resend Government gateway user ID, Delete Government Gateway User ID.
• Follow the online instruction and you will receive confirmation the action has been done.

Profile management is available for both Administrator and Standard team members. It will allow you to manage your name, email address, password and recovery word. Click the ‘Change’ link to update the information. You can also update or add security preferences, as shown on screen.

Select the change button for the area that needs amendment and follow the online instructions.

• Please note all changes will only affect the Government Gateway profile and no other governmental accounts you have.
• Please use a valid email address for any changes, if you change your email address, an 8-digit code will be sent to you to enter on screen for verification.
• If you select ‘I have not got the email ‘ link a new one will be sent, please note the previous code will no longer be valid if a new one is generated. 

You can manage your profile and security preferences when required by selecting the ‘Profile Management’ link. Please note, you are unable to change your role to an Administrator if you are a Standard user, only an Administrator can change the roles of the team members. 

More detailed guidance and demonstration videos are available online at Rural grants and payments 

Our Customer Contact Centre can be reached on 0300 062 5004. Their opening hours are:

Monday to Thursday 8:30am until 5pm

Friday 8:30am until 4:30pm.

You can also send them a message via your RPW Online account. Our Customer Contact Centre can also talk to you about workshops and one to-one support available during the SAF window and at other key times.

For further information on Rural Payments Wales run schemes, please visit Farming and countryside.

Computer access or training

You can call on 0845474 8282. There are also a limited number of computers available at some Welsh Government offices.

Broadband availability

Fast-fibre broadband is being introduced throughout Wales, or you can apply

for a grant to access high speed broadband through other means. Visit Broadband in Wales for more information or telephone 0300 025 8887.