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A strengthened system for raising concerns about NHS care comes into force today [Wednesday 1 April] – the biggest reform of how complaints are handled in almost 15 years.
The NHS complaints process in Wales will be significantly strengthened after the Senedd approved new regulations today (Tuesday 14 October).
Make a complaint about us when things go wrong.
Make a complaint about us when things go wrong.
Information on how to raise a concern about NHS services.
Children’s rights impact assessments enable ministers to comply with section 1 of the Rights of Children and Young Persons (Wales) Measure 2011.
An overview of NHS local health boards and trusts and related NHS organisations.
This guidance helps NHS Wales staff prevent and manage nuisance or disruptive behaviour on NHS premises. It covers removal procedures and safety measures.
Guidance for organisations on dealing with concerns about NHS funded care.
Explains where to find advice and support on rights and responsibilities in the workplace.
The Welsh Government has raised its “significant concerns” with UK government plans to replace the Human Rights Act with a Bill of Rights.
What are public rights of way, who can use them and how they are managed.
Our work to support and improve human rights
Information for responsible bodies about changes to the NHS Wales complaints, incidents and redress process.
Mark Drakeford, Minister for Health and Social Services
How to appeal a decision about a right of way application.
How to object or make representations to a public right of way order.
Information in relation to Care Inspectorate Wales’ handling of concerns, complaints and inspection reporting processes.
Provides information for children and young people about their rights.
Your rights and grounds to appeal a tree felling decision.