Guidance for organisations on dealing with concerns about NHS funded care.
Documents
Listening to people: NHS Wales complaints, incidents and redress process for organisations , file type: PDF, file size: 858 KB
PDF
858 KB
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Details
Concerns raised up to and including 31 March 2026 will continue to be handled via Putting Things Right. Concerns raised after 31 March 2026 should follow the new process via Listening to People.