Writing to the Cabinet Minister for Health and Care

The cabinet minister can only deal with letters and emails based on their responsibilities.

If you wish to raise issues from multiple portfolios, please only write to one minister. You will receive a single response from the Welsh Government covering all of your concerns.

You will not receive additional or faster responses by contacting more than one minister. Your correspondence will be combined and answered once.

We will respond via email wherever possible (even if you have written to us in hard copy). You may wish to send us your correspondence by email only.

Please also check your junk mail or spam filters for replies – you may wish to add the @gov.wales domain to your safe domain lists to ensure that you receive our email responses.

We aim to reply within 17 working days. However due to the increased volume of correspondence currently being received, we may take longer.

We are unable to answer correspondence on non-devolved matters. These remain the responsibility of the UK government. Find contact details for the relevant departments.

Get help online

It may be faster to get help online.

Support

• Get help with healthcare costs

Policy and guidance

• Find out how we will reduce NHS waiting lists
• Find out how we will improve access to urgent and emergency care
• All health and social care policy, guidance and services on GOV.WALES

If you wish to complain about an NHS service, you should contact the organisation who provides that service.

• contact your local health board
• complain about ambulance waiting times

The process for raising concerns or complaints in NHS Wales is called Listening to People: NHS Wales complaints, incidents and redress process

The national citizen voice body, Llais can also help. Llais represents the interests of the people of Wales in respect of health and social care services. Follow the guidance at: Your voice in health and social care.

If you need mental health support and you are not sure where to get advice and guidance on mental health, below are some options for you.

The CALL helpline is open 24 hours a day, 7 days a week. It offers confidential emotional support and advice to individuals and to their families. The freephone number for CALL is 0800 132 737 or get in touch via email: call@callhelpline.wales. Information about looking after mental wellbeing is also available on the CALL website. 

For urgent mental health support contact the freephone number 111, and press option 2.

The NHS Wales website lists resources that are available online and over the phone. These resources are safe, free, and you don’t need a GP referral to access them. For further information see NHS 111 Wales - Mental Health and Wellbeing.

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Post

You can write to the minister at the address below. Do not send hard copies of emails.

Letters received through the post will be answered, but may take longer for us to respond to. We will answer by email where possible, so you may wish to email us instead.